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Customer Support

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SHIPPING CARRIER

Tianli ships with FedEx, UPS, DHL, and USPS fulfillment by amazon for our deliveries.

PROCESSING ORDERS

Orders are processed within 48 hours and are shipped out as soon as possible.

SHIPPING

Free standard shipping is included on all orders and are guaranteed to arrive within 2 to 7 business days. Military APO/FPO addresses and P.O. Boxes may require additional time for delivery. Packages over 4 lbs are not deliverable

SHIPPING AREA

Free shipping is offered for the contiguous United States. Hawaii, Alaska, Puerto Rico. tianli .com doesn't ship internationally, but our products are available on the Amazon store in English and Germany.

UNDELIVERABLE PACKAGES

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to tianli as an undeliverable package. In the event that this occurs, please contact us at support@tianlibag.com to make arrangements for reshipment.

CANCELLED ORDERS

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting support@tianlibag.com. Make sure to include the following information when requesting an order cancellation: Order number, contact